IT SUPPORT PLANS
- Servers monitored 24/7
- Server updates
- Antivirus update/alerts for all machines
- Backups monitored every day
- Access to our IT knowledgebase (coming soon)
- Ongoing Strategic Reports
- Workstation Updates
- Remote Phone Support (8:30 am – 5:30 PM)
- Onsite Callout (8:30 am – 5:30 PM)
- Onsite After-Hour Call out rate
- System Health reports
- Response time Guarantee(8:30 am – 5:30 PM)
Peace of Mind
Complete IT Managementwith Unlimited Remote Support & Fixed no. of hours for onsite support
- Unlimited
- Fixed monthly hours included in your package
- Not included
- 3 monthly
- Less than 2 hours
Remotely yours
Complete IT Managementwith Unlimited Remote Support only
- 3
- Unlimited
- Not included
- Not included
- 3 monthly
- Less than 2 hours
Fixed Retainer
We sit together and workout how many hours of support your business needs
- Optional
- Not included
- Optional
- Optional
- Limited by package
- Limited by package
- 1.5 hours deducted for every hour used
- Optional
- Less than 4 hours
Our MULINK Remotely yours support plan is designed for businesses that need unlimited IT Remote and phone support. This plan is very similar to our Peace of Mind plan; the only difference being that you do not get any onsite hours included in the package.
You will still have all the advantages that come with MULINK Peace of Mind plan such as proactive maintenance of your IT Infrastructure, monitoring for servers , antivirus and windows updates, day to day operations, security etc. but all these tasks will be accomplished remotely.
We have invested in state-of-the-art remote control software which will allow us to resolve 90% of the issues by logging in to your PC/Servers.
Ofcourse, if something breaks that requires our attendance, we will give you priority over our adhoc customers but an onsite visit will incur a fee which will not be covered in this plan.
The cost of this plan will depend on the amount of devices in the network that you would like support for. Because of this very nature, this plan allows businesses to scale acording to their needs.
If you would like to know more about this plan, please give us a call.
Click here to view Fixed Retainer or Peace of Mind plan