IT SUPPORT PLANS
- Servers monitored 24/7
- Server updates
- Antivirus update/alerts for all machines
- Backups monitored every day
- Access to our IT knowledgebase (coming soon)
- Ongoing Strategic Reports
- Workstation Updates
- Remote Phone Support (8:30 am – 5:30 PM)
- Onsite Callout (8:30 am – 5:30 PM)
- Onsite After-Hour Call out rate
- System Health reports
- Response time Guarantee(8:30 am – 5:30 PM)
Peace of Mind
Complete IT Managementwith Unlimited Remote Support & Fixed no. of hours for onsite support
- Unlimited
- Fixed monthly hours included in your package
- Not included
- 3 monthly
- Less than 2 hours
Remotely yours
Complete IT Managementwith Unlimited Remote Support only
- 3
- Unlimited
- Not included
- Not included
- 3 monthly
- Less than 2 hours
Fixed Retainer
We sit together and workout how many hours of support your business needs
- Optional
- Not included
- Optional
- Optional
- Limited by package
- Limited by package
- 1.5 hours deducted for every hour used
- Optional
- Less than 4 hours
Our MULINK Peace of Mind support plan is designed for businesses that need a cost-effective and reliable IT support at the press of a button. This plan as the name suggests will provide you with ultimate peace of mind.
Many small business owners spend a lot of time fixing IT related issues. With MULINK Peace of Mind, you leave us to worry about your IT so that you can work towards growing your business.
We will do proactive maintenance on your IT Infrastructure, monitor your servers , perform antivirus and windows updates and do everything possible to maximise uptime. Apart from this we will manage the operations, security and support your users with day to day IT issues.
We have invested in state-of-the-art remote control software which will allow us to resolve 90% of the issues by logging in to your PC/Servers.
Included in the plan will be a fixed number of onsite hours per month.
The cost of this plan will depend on the amount of devices in the network that you would like support for. Because of this very nature, this plan allows businesses to scale acording to their needs.
If you would like to know more about this plan, please give us a call.
Click here to view Fixed Retainer or Remotely Yours.